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QIs there a page that explains how to use the FanStream app?
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QHow do I use the FanStream app?
A
▼For our free fan club/fan site members only streams
If a stream is in progress, it will be displayed when you log in to the app using the Plus member ID you registered with the fan club/fansite.
* A separate application may be required. Please check each fan club / fansite for details.
▼In the case of paid streams for the general public and others, and for paid streams for fan clubs and fan site members managed by our company
The paid viewing pass will be sold by StreamPass.
After purchasing a viewing pass, you can watch the purchased program by logging in to the app with the Plus member ID obtained at the time of purchase.
Please check each sales page for details.
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QIs there a charge to download the app?
A
Downloading the app is free.
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QCan I watch streams on my PC or tablet?
A
If you are using an iPad, please
download and use the FanStream app from the App Store.
The FanStream app cannot be used from a PC.
However, it is possible to watch web streams in your PC's browser.
The availability of webcasts varies from site to site.
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QMy ID and password are correct, but I can't log in to the app.
A
There are several possible reasons why you may not be able to log in.
If "Either your ID or password are incorrect." is displayed:
? Please input your username and password in half-width English characters. (Using full-width characters will cause an error.)
E.g. Half-width: 123/abc; Full-width: １２３/ａｂｃ
? Any characters typed in the incorrect case will also cause an error. Ensure you have entered your ID and password correctly.
? This error will also occur if your ID or password contain any extra spaces. Ensure you have deleted any extra spaces.
? There is an error in the information you have input (please double-check the input contents)
* Plus member IDs are a string beginning with the letter "E," e.g. E10000000000.
It is possible that you have entered the wrong ID or password.
Please inquire or try resetting your password as follows.
Click here for ID inquiries
Click here to reset your password
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QHow many devices can I watch on at the same time with one account (ID)?
A
Each account may only be used with one device. When multiple logins are detected, one device will be logged out.
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QI can't use horizontal display mode.
A
Please check the automatic rotation settings of your device.
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Q[Android] When I try to use the app, I am asked to allow "Nearby Device Permission".
A
In version 1.9.11 or later of the FanStream app for Android
When you start the app, you will be asked to grant permission for "Nearby devices".
This is required for Bluetooth device connections, etc., so please be sure to allow this permission.
* Even if you do not plan to use Bluetooth devices, permission for "nearby devices" is required to use the Android app.
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QCan I record or download streams?
A
Recording or downloading streams in any way, including screenshots, is prohibited. In the event that such conduct is identified, the account responsible will be suspended, and the party responsible will be subject to an investigation and penalties.
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QCan I watch streams on my TV?
A
You can watch streams on your TV using methods such as Apple TV, Chromecast, or a wired connection (using an HDMI cable, etc.)
? Connecting a smart device
1. Make sure your smartphone and smart device (Apple TV, Chromecast) are connected to the same Wi-Fi network.
2. Use the FanStream app to enter the relevant event and show the player.
3. Tap the Cast icon at the bottom right of the screen, then select the cast destination. The player will be displayed on the TV.
* The cast icon is displayed only on the player (viewing) screen.
* Gifts, Actions & Fan Items, and comments will be displayed on your smartphone.
* If you want to display Gifts, Actions & Fan Items, and comments on your TV, please try mirroring the entire smartphone screen using a wired connection.
* If the app does not display correctly on your TV, please ensure that you are using the latest version.
* Fire TV is not currently supported.
* Streaming to your TV may not work depending on the type of equipment used. We do not provide support for using any specific connection method, as our company cannot guarantee their operation. Please try testing your connection method with the in-app viewing test stream.
* Depending on the event, the features described above may not be available.
? Wired (HDMI cable, etc.) connection
You may be able to watch streams on your TV by connecting your smartphone to your TV with a cable.
Please note that this feature's availability depends on the model of your smartphone.
Unfortunately, we do not provide support for the use of any specific connection method (such as the use of specific cables or means of connecting them), as our company cannot guarantee their operation. Please try testing your connection method with the in-app viewing test stream.
* Depending on the event, the features described above may not be available.
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QI do not receive PUSH notifications.
A
Please check your device settings.
*The availability of PUSH notification depends on the program.
For iPhone
Settings>Notifications>FanStream
Please make sure that the notification setting is turned on.
For Android
Settings>Applications and Notifications>FanStream
Confirm that the notification setting is turned on.
The menu name may vary depending on the OS and model. If you are unsure, please contact your cell phone company.
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QCan I use the application even if I change my phone model?
A
You can continue to use the service after changing the handset model, as long as it is a compatible handset.
No prior procedures are required.
Compatible handsets (located at the bottom of the TOP page of the site)
https://fanstream.jp/
Procedure
1. Install the "FanStream App" from the app store on your new smartphone.
2. Log in with your Plus member ID (EMTG ID).
Since multiple devices cannot be used at the same time, the old device will be automatically logged out.
